The course provides an overview of the process for taking a credit card pre-authorization at a hotel front desk, particularly for guests who do not have a guaranteed form of payment (such as a deposit). Here's a concise summary:
- Pre-Authorization Process: When a guest arrives without a guarantee, the hotel uses a credit card to block an amount as a form of security for the stay.
- Calculation: The front desk calculates the total bill, which includes the room rate and number of nights, to determine the amount to block on the guest's card.
- Using the EDC Machine: The front desk agent swipes the guest's card and enters the blocked amount on the EDC machine. A charge slip is generated, showing an approval number.
- Transaction Recording: The blocked amount is recorded in the hotel's property management system and the guest is informed that the amount will only be charged upon check-out.
- Purpose: This ensures that the hotel has funds available in case the guest departs without paying, protecting the hotel from "skippers."
The course aims to educate on the importance of pre-authorization in hotel check-in procedures, especially for guests with no guarantees.
- Teacher: Admin User
Skill Level: Beginner
