The course provides a step-by-step guide on how to properly conduct turn-down service in hotel rooms, focusing on housekeeping standards. Turn-down service is designed to prepare the guest room for the evening, ensuring it is tidy and welcoming when the guest returns after a long day.
Key steps include:
- Adjusting the Room’s Atmosphere: Closing the curtains, turning on lights, and ensuring the TV remote is placed near the bed for easy access.
- Adding Comfort and Convenience: Placing a foot mat, slippers, and a doorknob breakfast menu for guests to consider ordering breakfast.
- Cleaning and Tidying: Ensuring the bathroom is clean, and checking the tea/coffee maker with sufficient water and supplies.
- Additional Amenities: Providing ice (if the hotel policy includes it), ensuring it is near the minibar.
- Guest Belongings: Ensuring that the guest's personal items are safe and not disturbed during the process.
This service is generally provided in club category rooms and suites, but the specific policy may vary by hotel. Always check with your supervisor to follow the hotel's standards.
- Teacher: Admin User
Skill Level: Beginner
