The course provides an overview of essential reports that front office staff should check to effectively plan their day:
1. Log Book: The shift begins with reviewing the log book, ensuring staff are updated on ongoing issues or important notes.
2. Arrival Report: This key report includes the guest's name, expected arrival time, mode of payment, and any group bookings. It helps identify any missing information or areas that require follow-up with sales or reservations.
3. Departure Report: This report highlights guest departures and any potential billing issues, helping front office staff resolve concerns before checkout.
By checking these reports, the front office team can organize their tasks, anticipate guest needs, and ensure smooth operations throughout the day.
- Teacher: Admin User
